IELTS cancellation and refund policy

Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee. No supporting documents/evidence is required in this case.

If you cancel your IELTS test within five weeks before the test date up to fifth day after the test date because of serious illness, bereavement, hardship/trauma – victim of crime, victim of a traffic accident or military service you will receive a refund minus an administration fee of 25% of the test fee and applicable tax. supporting documents/evidence is required in this case.

To cancel your test date, please complete and submit our online Refund Form

Only original coloured medical certificates in English are accepted. If we have not received the required documents maximum by the fifth working day after the test, you will be marked as absent and forfeit all claims. Sick notes issued by family members are not acceptable

Please note that refunds can take four to six weeks to process and Government Sales Tax amount is non-refundable

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer at least 35 calendar days before the test date, free of charge. No supporting documents/evidence is required in this case.

Example: For 30th April test date, if we receive the complete application before 26 March, the test day transfer would be free of charge.

If you change your IELTS test within 35 calendar days before the test date up to fifth day after the test date because of serious illness, bereavement, Hardship/trauma – victim of crime, victim of a traffic accident or Military Service an administration fee of 25% of the test fee and applicable tax would be charged. Supporting documents/evidence is required in this case.

Example: For 30th April test date, if we receive the complete application after 27 March, the test day transfer fee would be applicable.

Please complete and submit our online Test Date Transfer Form.

Please note that the new test date must be within three months of the original date.

If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

Requesting a product change

In order to get your IELTS Exam product changed (IELTS to IELTS UKVI/Life Skills or vice versa), Please contact customer services at info@britishcouncil.org.pk or call at 0800-22000 before applying for refund or transfer

Please refer to the IELTS Cancellation policy to check your cancellation and transfer rights.

Can I apply for Test Date Transfer?

Request for Test Date Transfer of your IELTS test must be made 5 weeks before the test date via online form available on our website.

What is the fee for IELTS Test Date Transfer?

You can apply for a test date transfer up to 5 weeks before the test date, free of charge. However, late requests for transfer or cancellation can be accepted up to 5 days from the test date where a transfer fee of 25% of the test fee will be applicable. Pricing policy can be viewed here.

How long does it take to process the Test Date Transfer request?

It takes us up to 5 days to process your request provided we have received your complete details. The allotment of the next test date is at the sole discretion of the centre and subject to test date availability. For more information on policy, please click here.