For queries, you can contact us online and we will get back to you as soon as possible. If you are taking an exam with us, please include your candidate details so we can reply promptly.

You can get an instant reply to common IELTS queries via email or SMS.

Please note that British Council Information Centre (0800-22000) office timings are from 0900-1800, Monday to Saturday. 

Ramazan Timings: 0900-1700, Monday to Saturday

  • For queries related to Computer Delivered IELTS, please call us at 0800-IELTS (43587)
  • For any other query, call us at 0800-22000

You can view our Customer Complaint Policy here.

You can also request for a call back from our team. To receive a call, please fill in Request a call back form. Once you submit the form, our Customer Service Representative will call you within 24 Hours.

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