Lost or damaged certificates

We strongly recommend that you store your certificates securely. They are vital official documents required for future academic, employment, or immigration purposes.

If your certificate is lost, damaged, or was never collected, please note that the British Council cannot issue a replacement. You must contact the relevant UK-based awarding body directly to request a "certifying statement of results":

A certifying statement is accepted by universities and global institutions as official proof of your examination results.

Mistakes and changes to certificates

If your certificate contains incorrect information, such as a spelling mistake in your name, an incorrect address, or a wrong date of birth, it is vital to act quickly and contact British Council through our helpline.

Frequently Asked Questions

The Statement of Results contains provisional results, which allows you to request a result enquiry from the awarding body. The certificate contains the final confirmed result.

The British Council keeps Statements of Results and certificates for one year. If you don’t collect them during that time, you have to request replacements from the awarding body.

No. However, you can request a certifying statement directly from the awarding body.

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