Refunds and transfer policy

Candidates who seek to cancel their registration or transfer test dates within the five-week period prior to the test date will only receive a refund if they can satisfy to the Administrator that their ability to sit the test has been affected by illness or serious cause. Serious causes include:

  • illness – e.g. hospital admission, serious injury or illness (does not include minor illness such as a mild cold)
  • loss or bereavement – death of a close family member
  • hardship/trauma – victim of crime, victim of a traffic accident
  • military service

If this is the case, you must provide a medical certificate from a public hospital, your timetable and a completed Refund Form attached below to support your request.

Application Process for Refunds

  • Candidates must lodge an application for refund no later than five working days after the test date. Candidates must complete a Request for Refund Form and attach the appropriate documentation and/or evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable.
  • The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.
  • Refunds – If the candidate’s application is approved, the centre will refund the test fee to the candidate. However the centre may deduct an administrative fee (no more than 25% of the test fee). 

Other changes 

  • Candidates can request to change the date or time of the speaking test by contacting the British Council.  Such changes will only be possible until the end of the current examination speaking window, on condition that the speaking test is conducted more than once within the same examination session.
  • The date and the venue (examination centre) of the written and listening parts of the examination cannot be changed.